Hesitation Leads to Lost Business

The average pit stop for a Formula One car lasts approximately 2.5 to 3.5 seconds. Hesitations, or even simple errors made by a crewmember often mean the difference between winning and losing for the team. The impact of a one-second delay could cost the team millions of dollars in sponsorships and multi-million-dollar contracts for the driver. One man, one error, for 3-seconds of his entire career, could be disastrous for a team made up of hundreds of people working. Formula One racing isn’t very different than running a business, because hesitations lead to business loss. Who on your team is affected by your delays? Could you imagine losing a bonus or even your job because of a momentary he

The Worst Sales Call EVER Made

Yeah, it happened to me… what can I say? I got careless. I was sloppy. I can point to a lot of “warning signs” that things were heading in a bad direction, but I never expected it to end like this. I never expected to be in the middle of the worst sales call - and I mean the WORST sales call - I had EVER made. It began on a seemly uneventful day. I didn’t wake up that morning and decide I was going to give poor service, sell someone something they didn’t need, or cut corners. No, I had service in my heart and I was ready to take on the world. My first introduction to this client came from an urgent referral given over the weekend by a business associate. I was told that the client had an imp

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